Privacy Policy - GoLive eTechnologies India Private Limited

Last Updated: July 1, 2025

1. Introduction and General Principles

This Privacy Policy is an integral part of and should be read in conjunction with the Terms & Conditions of GoLive eTechnologies India Private Limited ("GoLive eTechnologies," "we," "us," or "our"). These documents govern your use of our website (www.golivetechnologies.in), our physical stores in Ghaziabad, and all our services (collectively, the "Services").

By using, Browse, accessing, or purchasing from the GoLive eTechnologies Platform or our physical stores, you acknowledge that you have read, understood, and agree to both this Privacy Policy and our Terms & Conditions. You also consent to the collection, storage, possession, dealing, handling, sharing, disclosure, or transfer of your information in accordance with the terms of this Privacy Policy. We will not use your information in any manner except as provided under this Privacy Policy. Capitalized terms used here, if not defined, will have the same meaning as ascribed to them under our Terms & Conditions.

This document is an electronic record and is governed by the provisions of the Information Technology Act, 2000, and rules made thereunder, as may be applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This Privacy Policy sets out the type of information collected from users, including the nature of Sensitive Personal Data or Information (defined below), the purpose, means, and modes of usage of such information, and how and to whom we will disclose or transfer such information. You may at any time withdraw your consent for the collection and use of your information, including Personal Information (defined below) or Sensitive Personal Data or Information. However, please note that if you withdraw your consent, we may no longer be able to provide you with the corresponding service for which you have withdrawn your consent. It is hereby clarified that your decision to withdraw your consent will not affect the processing of Personal Information based on your previous consent prior to the withdrawal.

Please take a moment to familiarize yourself with our Privacy Policy. If you do not agree with any provisions of the Terms & Conditions or this Privacy Policy, we advise you not to use or access the GoLive eTechnologies Platform or make purchases from our physical stores.

 

2. What Information Do We Collect and How Do We Use It?

You may be asked to provide your information anytime you visit, access, use, or browse the GoLive eTechnologies Platform or make a purchase at our physical stores. We may share information and use it consistent with the provisions of this Privacy Policy. We may also combine it with other information to provide and improve our Products, services, content, and advertising.

You agree to provide information that is true, correct, up-to-date, and accurate. You may access, amend, alter, or request deletion of your information partially or fully by logging into your account on the website and/or the app, after successful OTP validation (where applicable).

GoLive eTechnologies Platform and our physical stores are not directed towards minors. We do not knowingly collect Personal Information from any user who is under 18 (Eighteen) years. If we are made aware that we have collected the Personal Information of a person below the age of 18 (Eighteen) years, we will take steps to delete the information within a reasonable timeframe. If a parent or guardian becomes aware that his or her child has provided his/her information on the GoLive eTechnologies Platform or at our stores without their consent, he or she should contact us for the deletion of such information. In the event, where in contravention to this Privacy Policy and our Terms & Conditions, a person below the age of 18 (Eighteen) uses the services, we will not be held liable or responsible for any damage or injury suffered by such person.

We may collect a variety of information from you, including your name, password, mailing address, phone number, email address, and contact preferences, including any other usage and interaction details with us or our affiliates. We may collect such information which, when combined with other pieces of information available with us, could reasonably allow you to be identified ("Personal Information"). Personal Information includes, but is not limited to, your full name, personal contact numbers, residential address, email address, gender, or date of birth.

We may also collect, receive, process, or store certain sensitive personal data or information ("Sensitive Personal Data or Information") consisting of, but not limited to:

• Password: For your registered account on our online platform.

• Financial information: Such as bank account, credit card, debit card, or other payment instrument details.

• Any detail relating to the above Personal Information categories as provided to us for providing service;

• Any of the information received under the above Personal Information categories by us for processing, stored or processed under lawful contract or otherwise.

We may collect, use, or process your information, including Personal Information and Sensitive Personal Data or Information, for the following purposes:

• Account Management: For creating and giving you access to your registered account on the GoLive eTechnologies Platform.

• Service Delivery: To develop, deliver, process, and improve our Products and services, including processing your orders, arranging for delivery as per our Shipping & Delivery Policy, and managing your account as outlined in our Terms & Conditions.

• Personalization & Improvement: To personalize and improve your experience with our Products, services, and content.

• Communication: To inform you about our Products, services, offers, updates, and upcoming events, including providing you information in relation to order confirmations, invoices, and technical notices. We may send you emails or WhatsApp messages about our store, new products, offers, and other updates, consistent with our communication practices described in the Terms & Conditions. You will be given the opportunity to opt-in to these communications.

• Internal Analytics: For internal analytical and research purposes such as auditing, data analysis, and research to improve our Products, services, and customer communications. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system, and to improve your Browse experience.

• Legal & Regulatory Compliance: To meet any legal or regulatory requirement or comply with a request from any governmental or judicial authority.

• Dispute Resolution: To resolve any request, dispute, grievance, or complaint raised by you in relation to your use of the GoLive eTechnologies Platform or purchases from our physical stores.

• Fraud Detection: To detect or monitor any fraudulent or illegal activity on the GoLive eTechnologies Platform or in connection with transactions.

 

3. Consent

How Do You Get My Consent?

When you provide us with personal information to complete a transaction, verify your payment details, place an order, arrange for a delivery (as per our Shipping & Delivery Policy), or initiate a return/replacement request (under the limited conditions of our Return & Refund Policy), we imply that you consent to our collecting and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

 

How Do I Withdraw My Consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time, by contacting us at info@golivetechnologies.in or by using any opt-out mechanisms provided in our marketing communications.

 

4. Disclosure of Information Collected

We may, from time to time, be required to disclose the information collected from you to our trusted third-party service providers who assist us in order to facilitate the provision of services and purchase of Products on the GoLive eTechnologies Platform and in our physical stores. For instance, we may share your information with third-party payment gateway providers to process transactions. By using the GoLive eTechnologies Platform or making a purchase in our physical stores, you consent to any such disclosure of your information with third-party service providers. We ensure that such third-party service providers are bound by reasonable confidentiality obligations and/or use, maintain, and follow generally accepted industry and security standards with respect to such information.

We may also disclose your information when such disclosure is requisitioned under any law or judicial decree, or when we, in our sole discretion, deem it necessary in order to protect our rights or the rights of other users, to prevent harm to persons or property, to fight fraud, and credit risk.

We may also disclose or transfer your information to any third party as a part of reorganization or a sale of the assets, division, or transfer of a part or whole of us. We will ensure that the third party to which we transfer or sell our assets will have appropriate confidentiality and security measures, at least as protective as those described in this Privacy Policy, to handle your Personal Information. You will have the opportunity to opt out of any such transfer if the new entity's planned processing of your information differs materially from that set forth in this Privacy Policy.

A third-party payment gateway provider may be required to collect certain financial information from you, including, but not restricted to, your credit/debit card number or your bank account details (collectively referred to as “Financial Information”). All Financial Information collected from you by such third-party payment gateway providers will be used only for billing and payment processes. The Financial Information collected from you is transacted through secure digital platforms of approved payment gateways which are under encryption, thereby complying with reasonably expected technology standards. The verification of the Financial Information will be accomplished only by you through a process of authentication in which we will have no role to play and hence, we will bear no liability in relation to the same. We will neither be liable nor responsible for any actions or inactions of third-party payment gateway providers or any breach of conditions, representations, and warranties given by them. We will also not be obligated to mediate or resolve any dispute or disagreement between you and such third-party payment service providers.

While we take best efforts to ensure that your information, including Personal Information, Financial Information, and Sensitive Personal Information or Data, is duly protected by undertaking security measures prescribed under applicable laws, you are strongly advised to exercise reasonable discretion while providing Personal Information or Financial Information while using the services, given that the Internet is susceptible to security breaches.

Your information may also be transferred, stored, or processed in any country other than the one where you access the GoLive eTechnologies Platform. For purposes of sharing or disclosing data in accordance with this Privacy Policy, we reserve the right to transfer your information outside of your country. By using the GoLive eTechnologies Platform, you consent to such transfer of your information outside of your country and also within our affiliates, subsidiaries, and partners whose personnel and subcontractors, provided they have agreed to ensure the same level of data protection as prescribed under this Privacy Policy and the data protection laws of India. The information may be transferred in the event it is necessary for the performance of the services, operation of the GoLive eTechnologies Platform, and provision of Products as agreed upon between us and the third party.

 

5. Third-Party Services and Links

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us, which are essential for the operation of our business and the fulfillment of our obligations under our Terms & Conditions (e.g., payment processing, shipping as per our Shipping & Delivery Policy, website analytics).

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand how your personal information will be handled by them.

In particular, remember that certain providers may be located in or have facilities that are in a different jurisdiction than either you or us. So, if you choose to proceed with a transaction that involves the services of a third-party service provider, your information may become subject to the laws of the jurisdiction(s) where that service provider or its facilities are located.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

6. Security

The security of your Personal Information is important to us. We have implemented security policies, rules, and technical measures, as required under applicable law, including firewalls, transport layer security (SSL), and other physical and electronic security measures to protect the Personal Information that it has under its control from unauthorized access, improper use or disclosure, unauthorized modification, and unlawful destruction or accidental loss. When you submit your information on the GoLive eTechnologies Platform, your information is protected through our security systems. Please note that we use international and industry-recognized standards as per applicable laws, rules, and regulations.

Your information is contained within secured networks and is only accessible by a limited number of authorized persons who have access rights to such systems or otherwise require such information for the purposes provided in this Privacy Policy. These authorized persons are also under an obligation to keep such information confidential.

Although we make best possible efforts to transmit and store all the information provided by you in a secure operating environment that is not open to public, you understand and acknowledge that there is no such thing as complete security, and we do not guarantee that there will be no unintended disclosures of any information and potential security breaches. You agree not to hold us responsible for any breach of security or for any action of any third parties that receive your Personal Information or events that are beyond our reasonable control, including acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.

 

7. Cookies Policy

Due to the communications standards on the Internet, when you visit, access, or browse the GoLive eTechnologies Platform, we automatically receive the uniform resource locator (URL) of the site from which you visit, access, or browse the GoLive eTechnologies Platform, details of the website you visit on leaving the GoLive eTechnologies Platform, the internet protocol (“IP”) address of each user’s computer operating system, type of web browser the user is using, email patterns, and the name of the user’s internet service provider. This information is used solely to analyze overall user trends and to help us improve our services. Please note that the link between the user’s IP address and the user’s personally identifiable information is not shared with third parties without such user’s permission or except when required by law or to provide or facilitate the user with the services. Notwithstanding the above, the user acknowledges that we reserve the right to share some of the aggregate findings, including the personal information provided by the users in an unidentifiable, aggregate form, and not the specific data, with advertisers, sponsors, investors, strategic partners, and others in order to help grow the business. The amount of information sent to us depends on the settings of the web browser used by the user to access the Platforms. The user may refer to the browser used if the user wishes to learn what information is provided to us.

The GoLive eTechnologies Platform uses temporary cookies to store certain data. We do not store Personal Information in the cookies. Information collected by us, by any means whatsoever, that does not personally identify the user as an individual (such as patterns of utilization described above) is exclusively owned by us and may be used by us and third-party service providers for technical administration of the Platforms, user administration, research, development, and other purposes.

You understand that you may set or amend your web browsers to delete or disable cookies. If you choose to disable cookies on your computer or mobile telecommunication device, it may impair, degrade, or restrict access to certain areas of the GoLive eTechnologies Platform.

We may allow other companies or entities to serve advertisements to you. These companies or entities include third-party advertisement servers, advertisement agencies, advertisement technology vendors, and research firms. We may target some advertisements to you that fit a certain general profile. We do not use Personal Information to target advertisements to you. In the course of serving advertisements or optimizing the services to its users, we may allow authorized third parties to place or recognize a unique cookie on the user’s browser.

You agree and understand that we do not exercise control over third-party websites displayed as search results or links on the GoLive eTechnologies Platform. These other sites may place their own cookies or other files on the users’ computer, collect data, or solicit personal information from the users, over which we have no control and will not be held responsible or liable. We do not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor do we guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages, or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by us of such websites, the websites’ provider, or the information on the website.

We may keep records of telephone calls received from and made to users for the purpose of administration of services, research and development, training, business intelligence, business development, or for user administration. We may share such telephone records with third parties when required by law or when required to provide or facilitate the user with the services.

You consent to our reproduction/publishing of all testimonials and reviews given by you on the GoLive eTechnologies Platform in relation to the services or the Products. You agree that we may edit the testimonials and reviews provided by you and reproduce/publish such edited or paraphrased versions of the testimonials and reviews on the GoLive eTechnologies Platform. If the user has any concerns with the reproduction/publication of any testimonial or review provided by you, the user may contact us at info@golivetechnologies.in or call us at +91-9311715414 (10:30 AM to 7:00 PM, Monday to Saturday, excluding public holidays).

 

8. Retention of Information

We will retain your information and any data for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted under the applicable law.

 

9. Modifications to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. These changes will be consistent with our right to modify our Terms & Conditions as outlined therein.

If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we may continue to sell products and provide services to you.

 

10. Grievance Redressal

In case you have any questions, grievances, or complaints about this Privacy Policy or the GoLive eTechnologies Platform, you may contact our Grievance Officer on the below-mentioned details:

Name: Ashutosh Mishra (Grievance Redressal)

Email Address: ashutosh.mishra@golivetechnologies.in

Phone Number: +91-9311715413

 

11. Governing Law and Jurisdiction

The terms of this Privacy Policy will be governed by and construed in accordance with the laws of India. Any dispute regarding or arising out of this Privacy Policy will be subject to the exclusive jurisdiction of the courts in Ghaziabad, Uttar Pradesh, India.

 

12. Severability

Whenever possible, each section of this Privacy Policy will be interpreted in a manner so as to be valid under applicable law. However, in the event any provision is held to be prohibited or invalid, such provision will be ineffective only to the extent of such prohibition or invalidity, without invalidating the remainder of such provision or other remaining provisions of this Privacy Policy.