GoLive Return & Refund Policy | Damaged Products & DOA Returns

Return & Refund Policy - GoLive eTechnologies

Last Updated: June 1, 2025

At GoLive eTechnologies India Private Limited ("GoLive eTechnologies," "we," "our," or "us"), we prioritize your satisfaction. Please read this policy carefully as it governs returns, refunds, and support for products purchased from our website golivetechnologies.in and our physical stores.

Important Terms to Note:

Warranty: Warranty for products is solely provided by the respective manufacturer or distributor, as per their terms and conditions. GoLive eTechnologies does not provide direct warranties unless explicitly stated otherwise for specific products.
Order Cancellation & Returns (General): Orders once placed cannot be cancelled. Generally, goods once sold will not be taken back. Please ensure you carefully review your order before finalizing the purchase.
Product Functionality Support: If you encounter any issues with the functionality of products purchased from us, we offer free audio/video call support up to a maximum of three (3) times per order. Any support beyond these three instances will be chargeable as follows:
- Audio Call: INR200 / 15 Minutes
- Video Call: INR300 / 15 Minutes
- Offline Visit (if applicable): INR1500 / 2 Hours
Hardware/Software Issues: Any issues pertaining to the hardware or software of the product will be resolved directly by the designated distributor or manufacturer, according to their support policies. Please contact their service centers for such issues.

Limited Returns & Replacements (Specific Cases)

While our general policy is "goods once sold will not be taken back", we understand that exceptions may apply in the specific circumstances outlined below for purchases made either online via www.golivetechnologies.in or at our physical stores:

Damaged Product Upon Receipt/Purchase: If you receive or purchase a product that is physically damaged upon taking possession (i.e., upon delivery for online orders or at the time of purchase for in-store), please notify our Service & Support team within 24 hours of receipt/purchase. You must provide photographic or video evidence of the damage to the packaging (if applicable) and the product. We will assess the issue and may offer a replacement, subject to stock availability and verification. This falls under our Dead on Arrival (DOA) handling.
Dead on Arrival (DOA): If a product fails to function upon initial use (within 24 hours of receipt/purchase), please contact our Service & Support team immediately. We may offer a replacement after verification, as per the manufacturer's DOA policy if applicable, or our internal assessment.
Wrong Product Received/Sold: If the product you received (online) or were sold (in-store) is different from what you ordered or intended to purchase based on the product code/description, please notify our Service & Support team within 48 hours of receipt/purchase. We will arrange for a replacement of the correct item at no additional cost, provided the product is unopened and in its original packaging.

Conditions for Limited Returns & Replacements:

For the above limited return/replacement scenarios, the following conditions must be met regardless of purchase channel:

The issue must be reported to our Service & Support team within the specified timeframe (24-48 hours of receipt/purchase).
The product must be in its original, unopened packaging (except for verified cases of damage upon receipt/purchase).
All original accessories, manuals, and freebies must be included.
Returns/replacements are subject to verification by GoLive eTechnologies.
We reserve the right to refuse a return or replacement if these conditions are not met or if the issue is deemed outside the scope of these limited exceptions.

Refunds (Limited Cases)

Refunds will only be considered in the following specific cases, regardless of whether the purchase was made online or in-store:

Cancellation Before Shipment/Collection (By GoLive): In rare cases where an order might be cancelled by GoLive eTechnologies before shipment (for online orders) or collection (for in-store orders where applicable) due to unforeseen circumstances (e.g., stock unavailability), a full refund will be processed. Customer-initiated cancellations after order placement are generally not permitted.
Approved Damaged/DOA Returns (If Replacement Not Possible): If a return for a damaged or DOA product is approved under the conditions above, and a replacement is not possible due to stock limitations, a refund may be issued at our discretion.
Approved Wrong Product Return (If Replacement Not Possible): If a return for a wrongly shipped/sold product is approved and the correct replacement is unavailable, a refund may be issued.

Refund Process (For Approved Returns)

If a refund is approved under the limited circumstances mentioned above:

The refund will be processed to the original method of payment used for the purchase.
Refund processing times may vary depending on your bank or payment provider and can typically take 7-21 working days to reflect in your account or be processed.

Contact Us for Limited Return/Replacement Requests

For any requests related to damaged products upon receipt/purchase, DOA issues, or wrong products received/sold, please contact our Service & Support team immediately using the contact details provided on our "Contact Us" page. Please provide your order number (or proof of purchase for in-store), clear details of the issue, and supporting photographic or video evidence.

General

By purchasing from GoLive eTechnologies (either online or in-store), you acknowledge and agree to these terms regarding order cancellation, returns, refunds, and product support. This policy supersedes any general statements about returns and refunds and clearly outlines the specific conditions under which exceptions may be considered. GoLive eTechnologies reserves the right to amend this policy at any time without prior notice. Please refer to the latest version available on our website (golivetechnologies.in). If you have any questions or require clarification regarding this policy, please contact our Service & Support team.